Privacy Policy

Delmarva Service Center (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information we collect through our website, by phone, by text message (SMS), and in person.

You may provide information when you:

• Submit a service request through our website (name, phone number, email address, boat make/model/size, message)
• Call, text, or email us
• Bring a vessel in for service or schedule mobile service
• Make a payment

We also collect limited technical information automatically when you visit our website, such as IP address, browser type, device type, and pages viewed, through standard analytics tools.

We use the information we collect to:

• Respond to your service requests and inquiries
• Schedule, perform, and follow up on marine services
• Send service updates, appointment reminders, invoices, and related communications by phone, email, or SMS
• Process payments and maintain customer records
• Improve our website and operations
• Comply with legal obligations

By providing your mobile number, you consent to receive text messages from Delmarva Service Center related to your service request, scheduling, follow-up, and account servicing. Message frequency varies. Message and data rates may apply.

Opt out: Reply STOP to any message to opt out at any time. Reply HELP for assistance, or contact us at (302) 470-1017. Consent to receive messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers that help us operate, such as scheduling and invoicing software, email delivery services, payment processors, and website hosting and analytics providers. These providers are contractually required to use information only to perform services on our behalf and to protect it.

We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, property, or the safety of others.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account information confidential.

We retain personal information for as long as needed to provide services, maintain customer records, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We may retain certain information as required by law or for legitimate business purposes.

Our website uses cookies and similar technologies and third-party analytics tools (such as Vercel Analytics) to understand site usage and improve performance. You may disable cookies in your browser settings; doing so may affect site functionality.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated by updating this page.

Questions about this Privacy Policy or your information?